Professional Witnesses Group choose Bold Communications

Professional Witnesses Group (PWG) is a unique security provider, employing former police and military personnel to deliver specialist physical and technical solutions for a diverse range of clients across the UK. Amongst other activities, PWG operate a NSI accredited alarm receiving centre, monitoring alarms, CCTV and lone worker protection from their highly secure, custom built premises in Manchester. Accelerating monitoring business meant that PWG needed a review of their platform to enable them to scale up their operations.

The solution needed to be as innovative as PWG’s security services. Essential requirements included a well-structured workflow for the operators, flexibility and rock solid stability. Gemini software, from Bold Communications, was seen to offer a solution which best supported the growth of the monitoring business, delivered the required functionality and offered a strong technology road path.